Returns, Exchanges & Refunds Policies
Returns & Exchanges Policies
At StyleMonarchy, we want to make sure you are satisfied with your online purchases. If for any reason, you do need to return or make an exchange, please make sure you do it on a timely manner and follow the procedures below to avoid any delays and unnecessary additional costs.
If you have placed an order but wish to change it or cancel it, please contact us as soon as possible to avoid any shipping charges. We will try our best to make any changes or stop the package to be shipped but we cannot guarantee that we will be able to do so. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.
You have three days to cancel an order for a full refund. If the package already left, you will be refunded the item(s) minus the shipping fees.
If you cancel the order, we will re-credit your card within 15 days.
Exchange products cannot be returned later on for a refund. Please make sure you review our size guide again if needed. StyleMonarchy® products are designed in Paris and sizing may be slightly smaller than what you are used to.
If you need to change your size after you purchased a product, or if you have any specific questions before making the exchange, email us at firstname.lastname@example.org. We are here to help.
In the case of an exchange, you will NOT be charged for the shipping fees of the new exchange package (containing the same amount of pieces or less in priority mail) if you leave in the continental US. Please note that you are however, responsible for the return shipping charges whether it is for a return or an exchange.
In the event you need to exchange the size or color again a second time (send back the first exchange package for another one), you will be responsible for the shipping charges of the second exchange package to you (plus insurance if needed). In the case you want to return the second exchange, the initial exchange shipping charges we incurred will not be refunded. The exchanged items will need to comply with the return policies.
We highly encourage you to use a carrier that offers a tracking number and insurance if necessary (USPS, Fedex, UPS for example). You have 15 days from date of delivery to notify us that you want to exchange your goods. We will send you a Return Authorization Form to fill in.You then have 15 more days to return the package to us.
What can I return?
You may return items sold and fulfilled by StyleMonarchy® website. You have 15 days from the date you receive the package (delivery date) to notify us that you want to return or exchange an item. You then have an additional 15 days to return the package for a full refund or merchandise exchange, whatever you prefer.
Because the type of garments we provide are used in health/medical/medical spa and other hygienic environments, we cannot refund or exchange worn, damaged, washed, or soiled garments or items that do not comply with the Refund Policy. For full details, please review our Refund Policy below.
- Garments must be returned in their original transparent package and folded with their tags still attached in sellable and excellent conditions, as you would like to receive your order.
- Garments must be new and not have been worn, washed, altered, damaged or soiled. They must be 100 % free of dirt, lint, smells, fragrances, deodorant, makeup or other cosmetics of any kind. We reserve the right to refuse a return if it is does not comply with our policies.
- A Return Authorization Form is always required to return or exchange your purchase. Please email us at email@example.com with the mention "RETURN" or "EXCHANGE" in the subject line, to obtain the Return Authorization Form prior to sending back the package.
- Please allow us 48 hours to send you the Return Authorization Form if apply.
- Fill in the Return/Exchange form and include it in your package.
- Returns or Exchanges folded in the original transparent package, and with tags attached will NOT incur any restocking fee. A 30% restocking fee will be charged if the returned merchandise is NOT folded, sent in the original transparent packaging with the tags attached but complies with the rest of our policies.
- No return is accepted on embroidered garments, or any special order.
- Please note that if the garments do not match the Return/Exchange/Refund Policies listed above, they will not be refunded and you will be responsible for the shipping of the items if you want to get them back.
We will re-credit your payment within 15 days of receipt of the garments you are returning, if they are new, unworn, unwashed, without stains and smells, with the original labels and in the original transparent package in the same condition it was received. You are responsible for the return shipping cost unless the return is as a result of an error on our side. Original shipping charges will not be refunded.
We strongly advise that you use a carrier that provides a tracking number (ie: USPS, Fedex, UPS) and buy insurance if necessary as we are not responsible for goods that your carrier fails to deliver.
Please send your package to the address provided on the Return/Exchange form for processing.
Returns & Exchanges Policies - Discounts and Coupons
Discount code offers may be restricted to use by certain customers or on specific products or orders and STYLEMONARCHY reserves the right to cancel, modify or restrict these offers at any time without notice and for any reason.
Discount code offers may not be shared, sold or bartered. Discount codes from unauthorized Internet postings are not valid and may be declined.
STYLEMONARCHY reserves the right to decline and cancel orders placed with discount codes at its sole and final discretion. Placement or confirmation of an order does not constitute final acceptance of any order.
Refund Policy - Discounts and Coupons
Products on sale with coupons or discounted are final.
- If an order comprised of sale items and products not on sale are made, you will be able to return the product NOT on sale if it complies with our Return/Exchange Policies.