Returns, Exchanges & Refunds Policies
Returns & Exchanges Policies
At StyleMonarchy®, we want to make sure you are satisfied with your online purchases. If for any reason, you do need to return or make an exchange, please make sure you do it on a timely manner and follow the procedures below to avoid any delays and unnecessary additional costs.
Please make sure you review our size guide again if needed. StyleMonarchy® products are designed in Paris and sizes may be smaller than what you are used to. If you have any specific questions before making an exchange, email us at firstname.lastname@example.org. We are here to help.
- A Return Merchandise Authorization (RMA) Form is always needed to make an exchange or return. Please contact us to receive the RMA form at email@example.com.
- Unauthorized returns will NOT be accepted. If you send a package without RMA form, no refund will be processed. If you send an exchange passed 30 days, it will not be accepted. It will be your responsibility to send us a label to get it back or exceptionally, a process fee of 40% will be deducted.
- Your package must be back to us within 21 days to exchange or return the items.
- No refund will be processed after 21 days.Vouchers can be issued before 30 days.
- For International orders, your package must be back to us within 30 days to exchange or return the items. No refund will be processed after 30 days.
- If you refuse delivery on an order you made, the handling fee will be charged for the entire order (40%) plus returned shipping fees if the carrier returns the goods plus any customs fees is applicable.
- In case of an exchange, you will NOT be charged for the shipping fees of the new exchange package (containing the same amount of pieces or less) if you leave in the continental US within the allowed time frame.
- Please note that you are however, responsible for the return shipping charges whether it is for a return or an exchange.
- Make sure you keep the tracking number until we process the return.
- If you return an item that was previously exchanged, the shipping charges that were offered to you will be deducted from the refund.
- The exchanged items will need to comply with the conditions listed in the return policies or a 40% fee will be deducted (tags, folded and packed).
- 2nd exchanged products cannot be returned later on for a refund but we can issue a store credit as long as the items returned comply with the conditions and time frame required.
- If you return an item without an authorization form or too late, it will be your responsibility to get it back if you want it. You have 7 days to claim it back.
- We reserve the right to refuse selling to any organization.
- Returns/exchanges must be in perfect condition the way they would like to receive them and the way you are receiving them (folded like a sweater or t-shirt to avoid excessive wrinkles, with tags, not soiled, stained or with odors). Items returned completely unfolded with excessive wrinkles or soiled will need to be fully reconditioned or disposed of and therefore will incur a 40% fee. They will not be refunded, A store credit will be issued for the remaining amount including if items are returned during the allowed time frame. We reserve the right to deduct the fees and customers understand and accept to be charged the fees and accept our policies, should we consider the item unsuitable for sell.
Store credit are valid for 3 months from the date of the return.
We highly encourage you to use a carrier that offers a tracking number and insurance if necessary (USPS, Fedex, UPS for example).
What can I return?
You may return items sold and fulfilled by StyleMonarchy® website. You have 21 days from the date you receive the package (delivery date) in the US, 30 days for international orders. No exceptions.
Because the type of garments and shoes we provide are used in spa/health/medical spa and other hygienic environments, we cannot refund or exchange worn, damaged, washed, or soiled garments without tags, not in their original packaging or items that do not comply with the Refund Policy and we will not refund any garments after 21 days.
Shoes that are perfectly clean inside and outside with tags still attached can be returned. If the outer sole is clearly damaged or dirty, the shoes will NOT be refunded.
Our merchandise is verified at production time and before shipping it to you. While a defect is unlikely, should it happen, claims for defective merchandise must be made within 48 hours of delivery by email at firstname.lastname@example.org.
In the event a return is accepted but does not completely comply with the refund policies above, a 40% handling fee will be charged.
Returns of Shoes
Shoes can be returned within 21/30 days as well as long as they have not been used. Make sure you try them on a clean surface or carpet or rug to prevent the sole from being dirty.
- Outside soles MUST be perfectly clean and not damaged. No exceptions.
- Tags MUST be attached.
- NO exchange or refund will be issued if the outside soles of the shoes are not in perfect conditions.
- Garments must be returned in their original transparent package and folded with their tags still attached in sellable and excellent conditions, folded as you would like to receive your order.
- Garments must be new and not have been worn, washed, altered, damaged or soiled. They must be 100 % free of dirt, lint, smells, fragrances, deodorant, makeup or other cosmetics of any kind with tags. We reserve the right to refuse a return if it is does not comply with our policies.
- There will be no refund if the tags are not attached and items do not comply with the above conditions.
- A Return Merchandise Authorization (RMA) Form is always required to return or exchange your purchase. Please email us at email@example.com to obtain the Return Authorization Form prior to sending back the package.
- Please allow us up to 48 hours to send you the Return Merchandise Authorization Form.
- Fill in the Return/Exchange form and include it in your package.
- You are responsible for the return shipping charges whether it is for a return or an exchange.
- If you return items that do not comply with the return policies, we will not refund them and if you want the items back to you, it will be your responsibility to pay for the shipping. You will have 7 days to claim back your items.
- In the event you refuse a package or do not pay customs duties and it is returned to us, it will not be refunded.
- Purchases for TV and films are final. No exceptions.
We will re-credit your payment within 15 business days of receipt of the garments you are returning, if they comply with our policies in the same payment form that the order was made. We cannot change payment forms. Original shipping charges will not be refunded. Shipping charges of exchanges will be deducted.
We strongly advise that you use a carrier that provides a tracking number (ie: USPS, Fedex, UPS) and buy insurance if necessary as we are not responsible for goods that your carrier fails to deliver.
The RMA form is meant to ensure you do not send us a package that no longer qualifies for a refund or exchange. If you send us a package after 21 days without the authorization form, no amount will be refunded. If you want the items back to you, it will be your responsibility to pay for the shipping. You will have 7 days to claim back your items.
We may offer special sales, discounts, promotions etc..from time to time. All promotional sales are final. No refunds.
Promotions are often only accepted within the continental US.
In the event the size does not fit, we will accept to give you a gift card/voucher for the paid items and if you return all the item (s) within 21 days of receipt as long as the items comply with the exchange policies listed above (new, with tag, clean sole shoes etc..). The store credit will be valid for 3 months and you will be able to use for any item in the website.
Policies - Discounts and Coupons
Gift card/voucher offers may be restricted to use on specific products and STYLEMONARCHY reserves the right to cancel, modify or restrict these offers at any time without notice and for any reason.
- Discount code offers may not be shared, sold or bartered when offered to a customer. Discount codes from unauthorized Internet postings are not valid and may be declined.
- STYLEMONARCHY reserves the right to decline and cancel orders placed with discount codes at its sole and final discretion.
- Vouchers cannot be combined with promotions unless they were issued for promotional items.
- Placement or confirmation of an order does not constitute final acceptance of any order.
Refund Policy - Discounts and Coupons
Products on sale or discounted are final.
- If an order comprised of items on sale and others not on sale is made, you will be able to return the product NOT on sale if it complies with our Return Policies. For more information, please contact us.
- If you return an item on sale, it will not be sent back to you unless you let us know within 7 days and pay for the shipping.
- Total amount is total amount before shipping and taxes are applied.
- Discounts are not valid on previous purchases.
We may offer FREE shipping on a promotional basis from time to time. FREE shipping only applies to continental US, for orders over $100 and limited at $25 (shipping), which usually covers most orders in the US.
In the event customers return a package where free shipping applied, the shipping charges will be deducted.
In the event customers want to exchange the size of an order where free shipping applied, the shipping charges of the second package will apply.
SALE is only valid in the continental US.
Buy 1 Ge 1 FREE Promotion
Sales are final. Store credit can be issues if the size does not match as long as returns are clean, in perfect condition, unused with undamaged sole. for future Exchanges of clothes are allowed.
SALES with FREE SHOES will only be shipped in the continental US.
The StyleMonarchy® brand, is a registered brand in the European Union and the US.